Terms of Service

Welcome to ProServ Growth Partners ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (proservgp.com) and services. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing our website, scheduling a consultation, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and ProServ Growth Partners.

2. Description of Services

ProServ Growth Partners provides AI automation consulting, implementation, and voice AI employee services specifically designed for home service businesses, including but not limited to:

• AI phone receptionist and voice automation solutions
• Lead qualification and appointment scheduling systems
• Inbound call management and handling services
• Custom AI voice employee implementation and training
• Integration with existing business systems and CRM platforms
• Business consulting related to AI automation and workflow optimization

Our services are tailored to home service industries including plumbing, HVAC, electrical, roofing, garage door services, restoration, and related fields.

4. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By using our website or services, you represent and warrant that you meet these eligibility requirements.

5. User Responsibilities

When using our website or services, you agree to:

• Provide accurate, current, and complete information when requested
• Maintain the confidentiality of any account credentials or access information
• Notify us immediately of any unauthorized use of your account
• Use our services in compliance with all applicable laws and regulations
• Not use our services for any unlawful, fraudulent, or harmful purposes
• Not interfere with or disrupt the operation of our website or services
• Not attempt to gain unauthorized access to our systems or networks

6. No Guarantees of Business Results

While we strive to provide high-quality AI automation services, we make no guarantees, representations, or warranties regarding specific business outcomes, results, or performance improvements. Results may vary based on numerous factors including but not limited to:

• Your existing business processes and systems
• Market conditions and competition
• Your level of engagement and implementation of our recommendations
• Industry-specific factors and customer behavior
• External economic and environmental factors beyond our control

Any case studies, testimonials, or examples of results are provided for illustrative purposes only and should not be interpreted as a guarantee that you will achieve similar results.

7. Payment and Fees

Service fees and payment terms will be specified in a separate service agreement or statement of work. By agreeing to use our paid services, you agree to pay all applicable fees as outlined in your service agreement.

All fees are non-refundable unless otherwise specified in writing. We reserve the right to modify our pricing at any time, with advance notice provided to existing clients.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, software, and AI models, is the property of ProServ Growth Partners or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. Custom AI implementations and configurations developed for your business remain your property, subject to the terms of your service agreement.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PROSERV GROWTH PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services or solutions
• Damage to reputation or goodwill

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO OUR SERVICES EXCEED THE AMOUNT YOU PAID US FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that our services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of any content or information

We do not warrant that our AI systems will operate without errors, bugs, or interruptions, or that all issues can be corrected. We make no guarantees about the performance or capabilities of third-party integrations or services.

11. Indemnification

You agree to indemnify, defend, and hold harmless ProServ Growth Partners, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of our website or services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content or information you provide to us

12. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, for any reason, including but not limited to violation of these Terms.

You may terminate your use of our services at any time by discontinuing use of our website and notifying us in writing. Termination of services is subject to the terms of your service agreement, including any applicable notice periods or early termination fees.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will post the updated Terms on this page and update the "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and ProServ Growth Partners regarding your use of our website and services, and supersede any prior agreements or understandings.